We are currently receiving a high volume of phone calls & inquiries regarding FMCSA’s MOTUS system, including DOT status display issues, account access, and account linking problems. These issues are currently being reported across the industry during FMCSA’s MOTUS system transition.
DOT information in the MOTUS system is sourced from FMCSA records and may currently reflect incorrect or incomplete data due to ongoing system updates and technical issues.
We are able to access DOT information within the FMCSA MOTUS system; however, we do not have the ability to modify FMCSA records, resolve MOTUS account linking issues, or restore user account access within the FMCSA system.
While some inquiries may be directed to process agents, these system-related issues must be addressed directly through FMCSA.
FMCSA Contact: https://ask.fmcsa.dot.gov/app/ticket
DOT information in the MOTUS system is sourced from FMCSA records and may currently reflect incorrect or incomplete data due to ongoing system updates and technical issues.
We are able to access DOT information within the FMCSA MOTUS system; however, we do not have the ability to modify FMCSA records, resolve MOTUS account linking issues, or restore user account access within the FMCSA system.
While some inquiries may be directed to process agents, these system-related issues must be addressed directly through FMCSA.
FMCSA Contact: https://ask.fmcsa.dot.gov/app/ticket
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